How to Successfully Get a Chargeback From Online Casino

Cecilia Mwangi
Author: Cecilia Mwangi | Updated: June 11, 2024
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Do you wish to dispute charges from an online casino? Do you believe that a casino owes you money, and you want it back? Many players have found themselves in such a bind. However, before requesting a chargeback, you need to understand the process. Different casinos have distinct policies regarding refunding money. You will learn more about it in this article. 

Is it Possible to Get My Money Back from Online Casinos? 

If you have a legitimate reason, it is possible to get back your money from an online casino. You need to contact the support team and explain your issue. Chances are that you will get assistance from them. 

Getting any money you lose gambling can be challenging, and that is why you need to understand your legal options. 

  • Read Terms & Conditions: The first thing you should do is read the casino’s Ts & Cs regarding refund policy or their dispute resolution options. 
  • Learn about Consumer Protection Laws: Get familiar with consumer protection regulations relating to the casino you are playing at. Such laws might entitle you to a refund if the casino acted illegally or unfairly. 
  • Get Legal Assistance: If you have a dispute, consult a lawyer who specializes in online casino gambling legislation. Knowing your legal rights helps you make the right decision regarding recovering your money. 

What Are the Most Common Reasons to Ask for Your Money Back 

Players ask for a refund from a gambling site for various reasons. Here are some of the most common ones. 

Money Has Been Added to Your Account 

If you credit your casino account accidentally and you are yet to wager it, you can request a refund. Many casinos will return such funds with ease. Many casinos offer pay-out functionality as well as ways of contacting the customer support team to help clarify everything. 

However, be prepared to encounter a transaction waiting period before you can receive your refund. You shouldn’t expect it to be an immediate process. 

Money Has Been Staked from Your Account 

If you realize that an unknown person has placed wagers using your money at an online casino, you can request a refund from the operator. However, the process is more complex, and you need to understand a few things. You need to read the casino’s Ts & Cs and cite the terms that relate to your claim when drafting an email to the operator. 

Secondly, send an email to the operator regarding your issue, and await their response. The casino needs to thoroughly investigate your case to enable them to resolve your issue. If you are not satisfied with the response, you can escalate it to higher authorities. 

Money Has Been Fraudulently Taken from Your Account 

Losing your winnings through unauthorized transactions can be disheartening. If you realize any fraudulent activity in your casino account, act fast. You should first contact your bank to report the fraudulent activity and request them to apply a temporary freeze on your bank or credit card account. 

The second step should be contacting the casino and having them also temporarily freeze your account. You can also alert the authorities. The good news is that more banks have moved online, and as more fraud cases get reported, you are likely to get a warning call or message informing you about irregular billings and payments from your bank account. 

What Are the Best Ways of Asking Your Money Back from the Casino? 

So, now that you know some of the reasons why you should ask for a refund from an online casino, the next step- is learning how to do it.  

If you have lost a huge amount of money, and you believe that you deserve a refund, consider consulting an attorney who specializes in consumer rights or gambling. 

✔️ Before You Dispute Casino Charges, Contact the Online Casino First 

The first step once you realize a fraudulent transaction should be contacting the casino operator. Calmly explain your issue and have documentation and evidence to support your claim. 

✔️ Contact Your Local Bank and Request a Chargeback for Fraudulent Activity 

Banks are known for offering chargeback services, you can use these services to contest fraudulent transactions, including online gambling transactions. If all goes well, you can reclaim your money. Consider contacting your bank for a chargeback. 

✔️ Refer to Terms and Conditions 

Read the Casino’s Ts & Cs, and in case you are convinced that your losses resulted from a violation of the operator’s terms or unfair practices, explain yourself by politely quoting the relevant sections. 

What are the WORSE Ways of Asking Your Money Back from the Casino? 

When considering requesting for a chargeback from an online casino, avoid doing things that can weaken your case. Some of them include: 

✖️Ignoring the Rules

You cannot claim that you don’t know the rules. Players must read the casinos’ Ts & Cs before starting to play their favorite games. If you fail to do so, even the gambling commission cannot help you with your case. 

✖️Slandering a Gambling Platform 

Avoid trying to get back your money by defaming a casino as doing so weakens your case.  

✖️Chasing Losses

You should always exercise responsible gambling, which even the gambling industry advocates for. If you find yourself on a losing streak, attempting to get a refund due to your financial problems will not work. Betting sites are not mandated to refund players who lose money due to gambling problems. 

Is there a Bank Refund for Online Gambling Problem? 

Players need to understand that gambling comes with risks, including losing money. Therefore, it will be challenging to get a refund for any losses you incurred because of irresponsible gambling. Players are expected to gamble responsibly, which is why the gambling industry doesn’t tolerate refunds for losses resulting from irresponsible gambling. 


When it comes to online gambling, remember that you are not guaranteed to get a refund since casinos have terms and conditions that players need to follow. Remember that you need to follow the right channels when requesting a refund and be ready for the possibility that your request might be denied. Above all, remember to gamble responsibly and play only in our recommended online casinos

Cecilia Mwangi

Cecilia Mwangi

iGaming News Writer

Cecilia is a passionate content writer who specializes in gambling content. With her 10+ years of writing experience and expertise, Cecilia loves sharing her knowledge on gambling and reviewing online casinos to help Canadians gamble safely at reputable online casinos. When she is not on her keyboard cooking up a storm with words, Cecilia loves playing online slots, traveling, reading, and spending quality time with her family.


Last Updated: June 11, 2024 isn't liable for any financial losses from using the information on the site. Before doing any gambling activity, you must review and accept the terms and conditions of the respective online casino before creating an account.

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