We found that JackpotCity online casino has a generous welcome bonus that provides new Canadian players with up to $1,600 in bonus funds over their first four deposits. Therefore, we boosted our bankroll several times once we registered. Each of our first four deposits got a 100% deposit match up to $400. You can find this bonus on the promotions page when you open your JackpotCity Casino profile. This promo was only available because we manually opted in, so don’t forget to do so after signing up! 

After our JackpotCity review team registered an account, we decided to place a deposit of $100, giving us an extra $100 in bonus funds and $200 in total to play with. On top of that, on our first 10 days at JackpotCity Casino, we could claim 1 free spin a day on the Daily Prize Wheel. You don’t want to miss these spins, as the wheel can deliver wins worth up to $1 million.

Like all online casino bonuses in Canada, the JackpotCity welcome bonus comes with terms and conditions. More specifically, there is a $10 minimum deposit and a 35x wagering requirement on each deposit. In our case, we deposited $100, meaning we had to play wager $3,500 ($100 x 35) before we could cash out any winnings we made with the bonus. 

Online slot games contribute 100% towards the wagering requirement. However, be careful because we found that NetEnt games are disappointingly capped at 50%. If you prefer table games, they only contribute 8%to the playthrough commitment. 

JackpotCity Casino has struck a nice balance with this welcome package. It is potentially lucrative for high rollers but has accessible enough terms for lower budgets. The extra spins to potentially win a massive payout are a nice touch. 

After claiming your JackpotCity Casino welcome bonus, you’ll be glad to hear that the generous rewards don’t stop there! There is a steady stream of promotions & VIP programs, such as free spins, deposit match bonuses, and even the occasional no deposit offer. JackpotCity also boasts promos for specific games. You’ll find a handy calendar highlighting all available weekly offers in the “Promos” tab. 

Plus, when we opened our JackpotCity Casino accounts, we were automatically enrolled in the JackpotCity loyalty program. This standard scheme gives you points when you bet real money in the online casino. The amount of points you gather each calendar month determines your level. The more points you get, the more rewarding the benefits become. You can also choose to convert points into credits to use for playing real money games. 

There are several VIP levels, with each new tier providing increasingly lucrative rewards. For example, we managed to get our hands on exclusive bonuses, faster withdrawals, and higher deposits. The levels are Bronze, Silver, Gold, Platinum, and the invite-only Prive level for high-rolling VIPs. 

Canadian players get access to hundreds of slots, table games, and live dealer titles from top software providers at JackpotCity Casino Canada.

While the site doesn’t offer the biggest game selection around, with around 700 overall options available, it’s great that most games run on HTML5. This means they run seamlessly across desktop and mobile devices, allowing you to play your favourites on the go.

Payout Percentage Repot - March 2024

Slots

JackpotCity is predominantly a Microgaming/Games Global casino site, meaning most games are supplied by this industry-leading software developer and its many connected studios. However, we found hundreds of slots on tap, including the occasional option from other providers like Pragmatic Play. 

Some of our experts’ favourite slot games on the casino include iconic classics like Immortal Romance, Avalon, and Gold Blitz. Microgaming’s market leading progressive jackpot slots are also available, including the all-time great Mega Moolah series. 

In particular, we had plenty of fun spinning the reels of the iconic vampire-themed Immortal Romance slot from Games Global. While we didn’t grab the maximum win of 12,000x our stakes, we did trigger the Wild Desire bonus round and grab a nice payout. 

Table Games

There are over 100 table games on JackpotCity, including multiple variants of blackjack, roulette, poker, baccarat, sic bo, and craps. Our experts also found a solid collection of video poker machines – Aces & Eights Video Poker was our personal favourite. For popular games like blackjack and roulette, you can pick from multiple popular variants, including European Roulette, American Roulette, Atlantic City Blackjack, and European Blackjack. 

Live Dealer Games

You’ll have around 50 live dealer tables to choose from at Jackpot City Casino. In this section, the site branches out to other providers, featuring live casino options from Evolution, Pragmatic Play, and Ezugi. With those market leaders on board, you know games will be hosted by professional dealers and presented in high production quality. Live dealer options include live blackjack, live blackjack, live poker, live baccarat, and live game shows.

Being able to play online casino games on the move is something many Canadians enjoy. Jackpot City Casino understands this, providing a full suite to cater to them. 

Firstly, the mobile betting website is very easy to use. It is clear that the normal desktop website is a mobile-first experience that is built on HTML5. The site optimizes seamlessly to the screens of smartphones and tablets, and almost all games are accessible on mobile. You can also tap into bonuses and payments directly from your mobile browser. 

If you are on an Apple iPhone or an Android device, you may want to install the full Jackpot City app. Boasting excellent reviews, you can install the app from the App Store on iOS and directly from JackpotCity on Android. In our experience testing the JackpotCity Casino app on an iPhone 13 and Samsung Galaxy S24, we found that the app provides an elegant bespoke menu system that allows easy access to games and promotions. 

JackpotCity Casino makes funding your accounts and cashing out your winnings simple by supporting a wide range of banking options. The casino caters directly to Canadians with support for CAD and local payment services. You can start playing real money games with a minimum deposit of $5 and a maximum of $25,000. But remember, you’ll need to deposit a minimum of $10 to claim the welcome bonus.

Withdrawing your winnings is easy, thanks to the availability of several flexible options. However, JackpotCity has slow withdrawal times, which we think the casino can definitely improve upon. The site claims that payment processing can take up to 72 hours, but in our experience, we only had to wait around 24. Yet, when cashing out with Interac, we had to wait another 5 days for our winnings to land in our account.

Nonetheless, there are no concerns over security as JackpotCity uses premium payment providers. While the overall payment experience is good, there is a notable lack of e-wallets, with no PayPal, Skrill, or Neteller available.

JackpotCity is a global online casino brand that offers a reputable, fair, and safe iGaming experience for Canadian players. Firstly, the operator has an international license from the Malta Gaming Authority, while in Canada, there is a license with the Kahnawake Gaming Commission. 

Looking at security, JackpotCity uses state-of-the-art SSL encryption technology to ensure all data coming from your device is protected from third parties. Payments are given similar attention, with the highly trusted Datacash Limited handling all transactions. 

Because Jackpot City is mostly powered by Games Global, you can guarantee that all games are fair. While we would like to see the casino offer specific information on which testing lab it uses, Games Global is a leader in fair gameplay. This is one of the software developers that helped to found eCOGRA. Plus, the provider allows all its games to be independently audited.

The Expert Tip

"Keep close attention to the promotions page because JackpotCity Casino has a schedule that it updates regularly. You won’t need to wait long to find a bonus that suits you. In terms of gaming, our experts found several exclusive titles from Games Global that can only be played on Jackpot City, like Galactic Gold. If you’re on the casino and need assistance, live chat is open 24/7 and has friendly agents who are always willing to help solve your issues."

During our time at Jackpot City, we encountered several questions that we needed answers to. Accessing the 24/7 live chat feature enabled us to connect with professional, helpful team members to assist us. We also had the option to call them at 1-800-768-1946, or email via [email protected].

Conclusion

It took our gambling experts just over 8 hours to assess the entire JackpotCity site – from its welcome bonus and games lobby to its customer support options and payment methods. Overall, we can conclude that JackpotCity is one of the best all-around casino sites for Canadian players. 

Even when there are potential issues, such as lengthy withdrawals, this brand does not falter and continues to match our strict expectations. A good example is the relatively small game library, which is well-balanced and has loads of top games. Even so, it would be nice to see more slots from providers other than Games Global. 

In other areas, Jackpot City is consistent. There is a generous and accessible welcome bonus, interesting offers for returning players, and strong customer support. Payments are solid, but more flexibility through e-wallets and faster withdrawals are areas for improvement. Despite our small complaints, JackpotCity is an online casino you should absolutely start exploring.

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