The casino offers guests a fairly good welcome bonus. Essentially, CAD 500 matched at 100% and 100 Free Spins. This bonus is only activated once you pay your deposit, which is a minimum of $20. The free spins are given to you to play on Book of Dead by Play N’ Go and will be given over the course of 10 days, with 10 given each day. A good thing is that all these Free Spins are wager-free. You must use bonus code: CA500 to get your bonus.
The free spins are wager-free, but the play-through are 50x as they give a 25x on both the deposit and bonus amounts. These wagering amounts are a little on the high side but, given the 100% match, is to be expected. To be honest, though, Guts.com should consider making their welcome package a little bit bigger, just to differentiate themselves from the rest of the casinos. Granted, they are fairly new on the scene, and they might not have the financial capacity to offer $ 1000 bonuses yet, but that does not mean they should not consider putting more of an effort into enticing players. The free spins are definitely a nice tough though.
The bonuses awarded to players on Mobile are not shown on the website. As in, when you click on the link ‘Mobile’ on their webpage, it just shows you a highly-detailed graphic of the latest phones and tablets having screens of games on the Guts.com mobile site. It just tells you that, you can play instantly on the site by typing in the web address on your mobile phone’s browser. The good news is that you do not have to download an app of any sort, when playing on their mobile site, or on any other platform we assume. We also assume, due to no explicit statements, that the welcome bonus for those on the desktop site, is the same for you, if you were to first play on the casino via its mobile site. Guts.com should really look into this lack of attention to detail, so as to offer clear knowledge to prospective customers.
Games count to playthrough as follows:
- Slots and other games: 100%
- Classic Slots: 75%
- Live Dealer Roulette and Blackjack games: 10%
- Live Dealer Baccarat and Casino Holdem games: 5%
- Table games and video poker: 0%
On balance, the welcome package offered by Guts.com fits the criteria of standard welcome bonuses, but honestly speaking, could be a little bit better. Not a lot better, just a little bit. A good way to start, would be offering a greater total amount.
Guts.com has a diverse range of games from a diverse range of providers. They feature games from legends like Microgaming, Betsoft, and Netent. Boasting a collection of over 700 games, they have everything from the classic 3 reel games to the latest 5 reel games, video poker, blackjack, you name it. They stock slots like Immortal Romance and Western Belles. Other games like Caribbean Stud and Casino Holdem are also stocked, among others, to give you a mouth-watering selection. They also have progressives such as Hall of Goods, and Mega Moolah. The
The games can be played equally as well across all platforms, whether your poison is mobile or desktop. Games are automatically filtered by region so you will only see games available to Canadians and the NetEnt games will be filtered out.
Mobile gaming at Guts.com is as easy as making pie. This is because once you enter their site in your phone or tablet’s browser, it is Instant Play from then on. Provided you have an existing account, that is. You have Guts, anywhere and at any time you please. Just type it in. It works on all operating systems, Android and iOS alike.
Promotions at Guts.com are very few but, consistent. From their ‘double deal Monday’ to ‘Triple Thursdays’, you are always guaranteed of a bonus. Their loyalty program offers dope prizes as well. Make sure to inquire about the details that the Guts Squad offers.
Navigating around the site for customer support was not a particularly pleasant experience. It is not very clear as to where the support tab is, nor are the agents available 24/7, i.e. live chat is not always on. At times, like Sunday mornings for instance, you have to drop an email, and wait for a response for God knows how long. Although live chat works well, in cases of more complicated issues it is always nice to have a contact phone line to talk to someone in person so this is a knock against Guts.
Banking at Guts.com comes with the good payment options for Canadians like Instadebit, iDebit, PaySafecard, and ecoPayz. Bank wire transfers and credit cards are also accepted. A minimum deposit of CAD 10 and a minimum withdrawal of CAD 20 applies.
Guts.com offers a wide variety of games and the welcome package is decent, but as they are still growing, they have some thing to improve on to catch up to the best casinos. A decent playing experience is offered nonetheless and quality banking is a strong point. Guts.com has a license from the Malta Gaming Authority, which allows it to operate remotely, catering to a massive audience of players. The site is also SSL secure to ensure that all sensitive player data is kept intact.