Spin Palace online casino plates up a rotating welcome offer to prevent things from getting stale. New players can enjoy a deposit matching bonus of $100 on their first deposit to kickstart their first play session without needing a bonus code.

The exact details of the welcome bonus are always changing, but a convenient bonus calendar helps you track which bonus stages you can redeem on which days. Use this tool to plan out your bonus and maximize your return!

Two major ongoing promotions are available daily: a bonus wheel and prize drops. You can spin the prize wheel every 4 hours to win free spins, bonus credit, loyalty points, or respins. All players get access to the bonus wheel after using the welcome bonus.

As for prize drops, Spin Palace Casino hands out hundreds of dollars in bonus credits through their Hourly Prize Drop. Once in a while, a randomly chosen hour will feature an increased prize pool of $5,000 during the Power Hour. And once a week, the Mega Prize Drop awards up to $50,000 in real cash prizes.

I found the lack of reload bonuses or cashback disappointing, especially since many competing casinos offer these bonuses in spades. But Spin Palace Casino places a premium on daily, no-deposit bonuses, which will appeal to a different player base.

Returning players can also rise through six loyalty program tiers, earning loyalty points by playing the featured slot machine of the month. Loyalty points can be exchanged for bonus credit or used to level up within the program.

Spin Palace Casino Canada is home to a stunning 2,400 casino games with enough selection to keep even the pickiest players entertained. From slot machines to blackjack and poker, plus up-and-coming genres like Aviator and other crash games, the games library delivers on breadth.

Other highlights include the 100+ jackpot slots with potential payouts of up to $9,000,000 and several dozen bingo and instant-win games. These nicely complement more traditional casino games. Just keep in mind that selection for certain table games can be limited. The games library comes with a few clever tricks for filtering the collection, like easily sorting by favourite, hot, or cold slots. Navigating the library was a breeze, though the option to filter by software provider would be a nice touch.

Slots

There are thousands of slot machines to try at the casino. Over 40 software providers contribute slots, and you’ll quickly spot industry staples such as Mega Moolah or Agent Jane Blonde. There is also a regularly updated collection of exclusive slots you can only play at Spin Palace Casino, brought to you by various Games Global sub-studios.

Table Games

Spin Palace Casino has 93 table games, including titles from studios like Spribe and Real Dealer. These games offer a fantastic variety and many variants of rules and aesthetics. Notably, several titles are tie-ins with major media franchises like Terminator or casino franchises like Immortal Romance.

Live Casino

With 78 live casino games, you can play all the classics like blackjack or roulette and new favourites like game show games or Andar Bahar. Some live games like poker or sic bo are represented, but only with a single title each. Most live casino games are by Pragmatic Play, and the rest are by OnAir.

The Spin Palace casino app isn’t available in Canada, though it may soon be available in the country. Meanwhile, you can visit the casino on iOS and Android smartphones, tablets, and other devices through your mobile browser.

I found the mobile layout to be very intuitive and navigable. However, some significant performance issues exist even though browser play offers the same games and bonuses as desktop play. Overall, the Spin Palace casino mobile browser experience is sufficient but will easily be outclassed once the app arrives in Canada.

Spin Palace Casino Canada hits a few staple payment methods, but still has a fairly limited list of options:

Many Canadians use Interac, and credit, e-wallet, and PaysafeCard options round out the selection. However, the other Canadian go-to is crypto payments, which aren't available at the casino.

Deposits have a low minimum of just $10 and high maximums stretching as high as $300,000. Your deposits will appear in your account balance on the same day. Withdrawal limits cap out at £10,000 within a 24-hour period, equivalent to around $18,500 CAD.

Unfortunately, I had several issues with the withdrawal process. Firstly, cashout can take up to 7 business days, which is incredibly long. In the Terms & Conditions, you can only withdraw with the same payment used to deposit, up to the amount of your deposit. This means you can never cash out more money than you’ve spent on a deposit at the casino. Also, be aware that the casino has 70x playthrough requirements for bonus funds before you can withdraw them.

There are a few crucial criteria to consider for trustworthiness. Licensing, auditing, and digital security are the most important, and Spin Palace Casino more than meets the minimum.

The casino has held a license from the Kahnawake Gaming Commission since 2016. Industry-standard auditing body eCOGRA has confirmed that Spin Palace uses fair Random Number Generators (RNGs) to determine the outcome of its games. These measures ensure the casino is setting fair odds and not cheating players out of valid payouts.

The casino also has several clauses in its Terms & Conditions stating its commitment to digital security and keeping personal player info private. More details would be nice, but the licensing also requires industry-standard security to back up the T&C.

Most customer support concerns will be routed through the live chat service. The chat pairs you with a chatbot that can answer basic questions. However, unless your question falls under one of the prompts, the chatbot is quite poor at interpreting your query, and you’ll likely hit a dead-end.

For these situations, do what I did and return to the menu of prompts, where a “Speak to Agent” option will be added, even though this isn’t available upfront. The agents are reasonably well informed but lacking in professionalism. There were no polite niceties, just blunt answers.

For other questions and concerns, you can also explore the casino’s FAQ section or reach out to an email inbox at [email protected]. The email claims a response time of 48 hours, but practically, this can extend for several weeks before a reply arrives. So overall, the customer support at Spin Palace has no really useful option, which could certainly be improved.

Conclusion

What makes the casino stand out is its game selection and free daily promos, the latter of which are a breath of fresh air among many online casinos that require deposits for every bonus. I also found the deposit process, reputation, and mobile experience good enough.

However, the withdrawal process and customer support are obvious weak points. 70x wagering requirements and week-long withdrawal windows do not compare favourably to competing casinos. And there really should be at least one halfway-decent customer support option beyond the FAQ.

If you’re a hardcore gambler who expects to deposit more than they win, you can easily dodge the casino’s shortcomings. For thrilling play sessions powered by daily bonuses, Spin Palace Casino Canada is highly recommended, but don’t rely on the casino for streamlined cash-outs.

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